FAQs

General Product FAQ

Where can I buy Luster Premium White?

On Amazon.com or you can find a retail store closest to you with our store locator. You can get product information on our website and purchase conveniently on Amazon.

Are Luster Premium White products enamel-safe?

Yes. Each of our products has undergone all required testing to ensure that they will not harm your enamel.

Will Luster Premium White products work on dental restoration and braces?

No. Although our products are safe for use on and around dental work, they will only whiten natural teeth. If you wish to whiten your teeth while wearing braces, we recommend speaking to your dentist first.

Are Luster Premium White products gluten-free?

Yes.

Do Luster Premium White products contain soy?

No.

At what age can I use Luster Premium White products?

We recommend our products for use by individuals over the age of 12. If you would like to use one of our products on a child younger than 12, please consult a dentist first.

How are Luster Premium White products tested?

Our products are put through rigorous testing and held to the highest standards at some of the foremost independent dental research institutions in the country.

 

Pro Light FAQ

My light does not turn on or beep. What should I do?

First, check to see if your batteries are installed correctly. You can reference the diagram on the inside of your light if you're unsure of the correct way to install the batteries. If they are installed correctly, and the light is still not working, try replacing the batteries with fresh ones. If this does not work, please contact customer service so we can make things right!

How do I install the batteries?

Remove the cap at the bottom of the Pro Light by sliding the tab to "open." Hold the Pro Light upside down with the blue light facing you. Follow the diagram inside to install the 4 Alkaline AAA batteries that were included in the package. Insert the batteries from left to right, as shown in figure A. Replace the lid and slide the tab to "close." The light should beep to let you know the batteries are installed correctly. Press the button to test the light, then press it again to turn it off.

What does it mean if my light does not turn on, but it beeps?

The lightbulbs have burnt out. If your product is new, please contact us for a replacement at customerservice@lusterpremiumwhite.com. If your unit has been used for the treatment duration, it may have reached the end of its life, and a new unit should be purchased.

Where can I find a copy of the Pro Light Kit Quick Reference Guide?

Download here.

Do I need to do all of the applications at the same time?

No. You can apply the Luster Pro Light on your own schedule. Whether you apply 10-20 treatments in a single day or over the course of a full week is entirely up to you.

How can I avoid oral irritation when using the Pro Light?

Luster is formulated to be gentle on your teeth and gums. Sometimes people confuse the tingling effect of mint with irritation. However, if you do experience irritation, it may be that you are sensitive to one of the ingredients, such as peroxide. If the stain lifting serum touches your gums or lips, wipe it away immediately and rinse the area with water. We also recommend applying a thin layer of petroleum jelly to the gums and lips before each treatment. This will help to prevent the irritation that may be caused by the peroxide the serum contains. If you do experience irritation, stop using the product, and contact a dentist.

How long should I wait to eat or drink after my Pro Light treatment?

At least 10 minutes after the completion of your last application.

Where can I find refills for the Whitening Rinse and Whitening Serum?

Buy the 2 Minute Pearl Infused Whitening Kit here.

How long will my results last?

The answer to this question depends on several personal factors, but users can typically expect their results to last at least a few months with good maintenance. For some users, results can last for a full year.

 

2 Minute Pearl Infused Whitening Kit FAQ

How many times a day can I safely use the 2 Minute Pearl Infused Whitening Kit?

 

How can I avoid oral irritation when using the 2 Minute Pearl Infused Whitening Kit?

If the stain lifting serum touches your gums or lips, wipe it away immediately and rinse the area with water. We also recommend applying a thin layer of petroleum jelly to the gums and lips before each treatment. This will help to prevent the irritation that may be caused by the peroxide the serum contains. If you do experience irritation, stop using the product, and contact a dentist.

Where can I find a copy of the 2 Minute Pearl Infused Whitening Kit Quick Reference Guide?

Download here.

Can the 2 Minute Pearl Infused Whitening Kit be used as a refill for the Luster Pro Light?

Yes.

How long should I wait to eat or drink after my 2 Minute Pearl Infused Whitening treatment?

At least 10 minutes after the completion of your last application.

 

Activated White Charcoal Whitening Collection FAQ

How many times a day can I safely use the Activated White Charcoal Whitening Collection?

 

How can I avoid oral irritation when using the Activated White Charcoal Whitening Collection?

If the stain lifting serum touches your gums or lips, wipe it away immediately and rinse the area with water. We also recommend applying a thin layer of petroleum jelly to the gums and lips before each treatment. This will help to prevent the irritation that may be caused by the peroxide the serum contains. If you do experience irritation, stop using the product, and contact a dentist.

What are the benefits of Activated White Charcoal?

Get all of the wonderful detoxifying and whitening properties of charcoal, but without the mess! Our Activated White Charcoal Whitening Collection helps to buff away surface stains from your teeth while offering a pleasant mess-free experience, unlike traditional charcoal products.

Where can I find a copy of the Activated White Charcoal Whitening Collection Quick Reference Guide?

Download here.

 

Pearl Infused Whitening Toothpaste FAQ

How does the Pearl Infused Whitening Toothpaste work?

It contains fluoride to fight cavities and build strong enamel, active dental peroxide to safely whiten above and below the tooth's surface, pearl extracts revitalize, and minty flavor to freshen your breath. By brushing with the Pearl Infused Whitening Toothpaste twice a day, you can remove up to 95% of surface stains in just five days!

Can I use Pearl Infused Whitening Toothpaste daily?

Yes.

Activated White Charcoal Toothpaste FAQ

How does the Activated White Charcoal Toothpaste work?

It contains fluoride to fight cavities and build strong enamel; activated white charcoal helps to buff away surface stains from your teeth while offering a pleasant and refreshing mint flavor to freshen your breath.

Can I use Activated White Charcoal Toothpaste daily?

Yes.

 

Don't see your question here? Drop us a line at customerservice@lusterpremiumwhite.com